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Technical and Business Support
One component of Cellular City Franchise Support Structure is the Technical and Business Support Facility where Franchisees and employees may call and get help. Company help desk personnel are equipped with tools, information, and regular training that make them highly competent mentors.
Technical personnel assigned in company centers nationwide also stand ready to help with problems such as computer failures due to virus infection, hardware and software failures, software applications,
and the like. Virtual Network Computing or VNC technology is employed to perform quick and timely assistance to frontline personnel.
Technicians assigned all over Cellular City outlets also work together in the spirit of cooperation, sharing, and unity through online collaboration and mentoring that motivates each individual to be the best they can be.
Achieving Customer Satisfaction is the primary reason Cellular City invests in a support structure to make sure that service delivery is not delayed or poorly delivered due to technical failures. This also results to high people morale, which motivates employees to perform even better and serve customers more excellently.
